Do you have a complaint or problem? We aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Our complaints process outlined below aims to address your concerns. Step 1 – Let’s sort it out Discuss your complaint with the person you’ve been dealing with (usually Bob Sinclair or Ann- Marie Sinclair) and try to resolve it. Call us/me on [ 07 870 5385 ]; email: [ bob@sinclairinsurance.co.nz ) Step 2 – I am/we are a Participant of the Insurance & Financial Services Ombudsman Scheme Inc. (“ISO Scheme”). You can refer your complaint to the Insurance & Financial Services Ombudsman Scheme if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme. email info@ifso.nz See www.iombudsman.org.nz or call 0800 888 202 for information on the ISO Scheme. |
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