Do you have a complaint or problem?
We aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Our complaints process outlined below aims to address your concerns.
Step 1 – Let’s sort it out
Discuss your complaint with the person you’ve been dealing with (usually Bob Sinclair or Ann- Marie Sinclair) and try to resolve it.
Call us/me on [ 07 870 5385 ]; email: [ firstname.lastname@example.org )
Step 2 – I am/we are a Participant of the Insurance & Financial Services Ombudsman Scheme Inc. (“ISO Scheme”).
You can refer your complaint to the Insurance & Financial Services Ombudsman Scheme if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme.
See www.iombudsman.org.nz or call 0800 888 202 for information on the ISO Scheme.